Refund & Cancellation Policy

1. Overview

This policy outlines the terms for refunds and cancellations of subscriptions on Haroo Chat. We are committed to fair treatment of all users while complying with EU consumer protection laws.

2. EU 14-Day Right of Withdrawal

Under EU consumer protection law, you have the right to withdraw from a purchase within 14 days without giving any reason, subject to certain exceptions.

2.1 When the Right Applies

• Subscriptions: You can cancel your subscription within 14 days of the initial purchase for a full refund if you have NOT used the service

2.2 When the Right Does NOT Apply

2.3 How to Exercise This Right

To exercise your right of withdrawal, contact us at info@click-click.cz within 14 days of purchase with your order details.

3. Subscription Refunds

3.1 Refund Eligibility

3.2 Partial Refunds

If you have used some but not all subscription tokens, we may offer a pro-rata refund for the unused portion, calculated based on the subscription price and token consumption.

4. Price Changes

Subscription prices may change over time. Any price changes:

• Do not affect active subscriptions until renewal
• Will be communicated at least 30 days before taking effect
• May vary based on your selected currency and region

5. How to Request a Refund

5.1 Refund Request Steps

1. Contact us at info@click-click.cz
2. Provide your account email and order/transaction ID
3. Explain the reason for your refund request
4. Include any relevant evidence (screenshots, error messages)

5.2 Processing Time

• Review: We will review your request within 5 business days
• Approval: If approved, refunds are processed within 7-10 business days
• Payment Method: Refunds are issued to the original payment method
• Notification: You will receive an email confirmation when the refund is processed

5.3 Required Information

To expedite your refund request, please provide:

• Account email address
• Transaction ID or receipt
• Purchase date
• Reason for refund request
• Evidence of issue (if applicable)

6. Chargebacks and Disputes

7. Account Termination and Refunds

7.1 Voluntary Account Deletion

If you delete your account, you forfeit all unused subscription tokens. No refunds are provided for voluntary account deletion outside the 14-day window. Your subscription will remain active until the end of the current billing period.

7.2 Account Suspension or Ban

8. Subscription Cancellations

You can cancel your subscription at any time:

• Cancellations can be made through your account settings
• Your subscription remains active until the end of the billing period
• No refunds are provided for partial months unless within the 14-day window
• Unused tokens expire at the end of your subscription period

9. Exceptional Circumstances

We may offer refunds outside normal policy in exceptional cases:

• Extended service outages or data loss
• Significant changes to service functionality
• Regulatory or legal requirements
• Goodwill gestures at our discretion

Each case is evaluated individually. Contact info@click-click.cz to discuss your situation.

10. Payment Processor

All payments are processed by Stripe. For payment-related questions, you may also contact Stripe support. However, refund decisions are made by Haroo Chat in accordance with this policy.

11. Contact for Refunds